State Bank of India — correction of correspondence address and transfer of cif for fixed deposits

Address:

East Singhbhum, Jharkhand

My sbi savings bank joint account with my father had two fixed deposit (Fd) accounts linked to it which were opened in the sbi telco campus branch (Ifsc code: sbin0005301) in 2013 having two customer information file (Cif) numbers each and the address was mentioned as my correct residential address in telco, jamshedpur. Both the fds reached maturity in 2016 and were reinvested into new fds in the same month of maturity.

The new fds had same a/c nos, however, one of the customer information file (Cif) numbers on both the new fds was changed and the correspondence address on both was also changed to a an obsolete bangalore address by the bank personnel without our consent. The fds were opened in telco branch, who gave them the permission to transfer it to bangalore branch? The address they had linked belonged to a different sbi savings bank account in jp nagar branch (Ifsc code: sbin0017649) in my name which was closed in 2013 by the branch manager himself sitting face to face with me before i left bangalore. How come the fd was transfered to branch where my account was closed 3 years ago?

On approaching the telco branch in regard to this problem, they tell us to write an application and everything will be solved. We do so and wait. Nothing happens, we go again to the branch a few days later and ask the status, they tell it will take time. We wait. Again we go to ask the status, they say that it cant be done from here, who told you it can be done here, you need to go to bangalore and talk to the bangalore branch. Does this make sense making us go around the bank 3 times and then saying this. We didnt ask for a bangalore cif linkage. It was their mistake and instead of correcting it, they want us to go from jamshedpur to bangalore. Is it ethical for sbi officials to harass customers like this? The issue is still not resolved and the two fds still have cifs linked to th bangalore branch.

Moreover, a few months back an application for transferring my account in the sbi telco campus branch (Ifsc code: sbin0005301), jamshedpur to sbi sonari branch (Ifsc code: sbin0006026), jamshedpur was submitted to sbi telco branch as my residential address changed from telco, jamshedpur to sonari, jamshedpur.
They transfered the account but told that address change application has to be given to the new branch after branch change. Hence, after the transfer, an application of address change was given to sbi sonari branch clearly mentioning the new correspondence address, along with address proof documents.
In spite of submitting a crystal clear application letter having the new address being handed over to the bank, the bank officials again made a wrong update and changed the address from telco address to the obsolete bangalore address and updated it in my pass book. Now all my bank documents are sent to bangalore from the bank. Does this make sense. I really want to know why an invalid address which was linked to a totally different account which was closed in 2013 is being linked again and again by the bank officials to my sb account as well as my fd accounts when we have never asked for it? When we approached the sbi sonari branch, they again asked us to go to bangalore branch as they cant do anything.
After all this harrassment, i have lost all hope in sbi and their morality hence i request you to kindly ask sbi the reason for this repeated wrong address linking to my savings account as well as both fd accounts and will they ever help us in getting the addresses corrected and the cif assigned correctly to the sonari branch so that my father or me dont need to run to bangalore for no mistake on my part.
Thanking you,
Poulomi