State Bank of India — credit card annual fee and other charges

Address:

Mumbai City, Maharashtra

I Anitha lobo credit card holder of SBI bank. I have been charged annual fee for the second time and i am very upset about it. When i took this credit card i was informed that there wont be any annual fee however i was charged annual fee the very next year and when i spoke to the c/s they said that can see that is no annual fee card and they waived off. i have not used my credit card for more than 2 years but just 3 months back i got a statement abt annual fee and a late fee. I wrote to them on 26th May hoowever got a standard reply asking to wait for 7 working days but no action taken. Later i wrote to Nodal officer on 5th june 2015 again i received the same automated reply asking me to wait for 7 working days. its more than 2 months and they have been charging me fee every month without any fault of mine. I am requesting SBICARDS to deactivated my card and waive off all the charges because I am not going to pay anything.