[Resolved]  State Bank Of India Home Loans — Unethical behaviour by loan agent and SBI Home Loan

Address:

Gurgaon, Haryana

Dear Sir/Madam, I was approached by one of SBI Home Loan agents (Uttam Ojha, [protected], Gurgaon, Haryana) to transfer my home loan from HDFC to SBI to avail a better interest rate of 10.15%. After initial discussions, I provided him the complete list of documents, Rs 5000 in cash for opening an SBI savings a/c (mandatory requirement for SBI home loan, as per him) and 2 cheques for 1500 each (to SBI) for processing fees. He had mentioned Rs 1100 in initial discussion but right at the time of documents collection, he said Rs 3000 would be needed as property verification was not completed. It has been more than 5 weeks since submission of documents and money. I have received 2 calls from SBI for verification. I have been asked to provide more documentation 3 times. Today I received a call from SBI Home Loan officer (from number [protected]) saying SBI does not sanction home loan for 'possession linked plans'. She said this has been bank policy since always. I enquired why I was not told of this before (since all the property and payment details were already shared with SBI long back). She said she had no idea why. She asked me to contact agent for any refunds since SBI will not deal with me anymore. Agent has not been reachable since last week, and now doesn't pick up my calls. Since my loan was already existing with HDFC, all the details about property and payment plan were available to your agent and executives from the very beginning. Despite this, I was led to believe that loan will be transferred. Documents and money was collected from me despite knowing that this loan would not be sanctioned. I have wasted more than one month of my time in follow-ups and now will have to fight to get back my documentation and money. This kind o[censored]nethical behaviour is shocking from a reputed institution such as like SBI. I request you to enquire into my complaint and arrange return of my documents and refund of monies paid by me. Regards, Deepak Tomar D-13/6 FF, Exclusive Floors, DLF Phase V, Gurgaon [protected] [protected]