State Bank Of India — I have been denied to deposit the money through Challan at SBI Hanumanthanagar Branch.

Address:

Bangalore, Karnataka

To whomsoever it may concern, This is a general complaint. On a very fine day I had gone to deposit some money to my friend's account at SBI Bank, Hanumanthanagar Branch, Bangalore. As usual I took the token, I filled up the challan, waited for my turn to come and went to the cashier. By seeing my challan, the lady cashier said " Sir you have to apply for a green card to deposit the money now" . I said " Madam I know about the green card, since I am not going to deposit any further to this account, I don't need the green card ". She was very reluctant and she told me to ask the branch manager about this. Then I met with the manager, the lady manager said " This is a Green branch, so we don't accept challan. We only use challan for cheque transactions ". For that, I replied " If you people are so keen on reducing the use of paper, why don't you replace the paper token machine with the reusable tokens". For that she had no answer. So my question, is really challans banned in some of the SBI branches?. If not then I have to give complaint against the branch manager.