State Bank Of India — Payment not recevied from sbi atm sibw[protected] from jhansi sipri bazar

My name is abha khare ac no [protected] branch orchha pratappura mp in 2 feb 2015 i have done the transtion of rs 10000 from sbi atm sipri bazar jhansi but i did not get the payment from sbi atm time 20.54 4 time i try it but i did not get the payment there is an emergency so i withdrwal money from central bank then i get money so in same date 20000 rs cut from my account and i only get 10000 rs.The transtion is done by my husband mr (A. K .Shrivastava) so i did not left the atm the security guard says the problem is coming from mumbai so i said the what will be the prosedure when my money not come in my account he says complain in branch so i complain in my branch in orchha in 6 feb 2015 and sir i complain so many time but there is no reaction from the branch so plzz i request u kindly check the cctv video clip.I am goverment teacher in orchha only