State Bank Of India — Refusal for PASSBOOK printing

Address:

Pune, Maharashtra

Dear Sir, I am account holder of Aundh (Parihar Chowk Branch) Pune having SB A/c No. [protected]. I visited your Nagras Road (New D.P.Road ) branch on 26/04/2015 for Pass Book printing . When I handed over the PB to the computer operator on window No.2, I was told that the Pass Book printing can not be done because account belongs to the other branch and I was told to go to the home branch. I was shocked to hear this because after CBS we can take the services from any branch in India. The concerned clerk was so arrogant that he even refused to obey his officer in charge Mr. Abhishek. Complaint Book was also not available with the Branch. I was told that it was in the custody of the Branch Manager who was not available in the branch. I am very sorry for the rude behaviour of the concerned single window operator and request you to take proper action for the refusal of PB printing. This complaint is also being forwarded to Customer Grievances Cell RBI Mumbai. Yours faithfully Ashok M. Tangadpalliwar Mob. [protected]