State Bank Of India [SBI] — 2007 credit card settled yet not closed

Jude Sunil

from Sivagiri, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600043

Hi,
I had sbi credit card of [protected].in 2007 inspite i paid the bill through cheque there was a late payment charges levied which i denied to pay and the card was closed. I was persistently getting calls to settle the due which i said will close only the pending dues attended the bank adalat and paid 605 as my final, unfortunately i couldnt check my balance and i stopped getting calls. While applying for a loan in 2013 i was told that there is a pending due with sbi credit cards, inspite reaching them many times no proper response and now again my cibil score is low only because of the irresponsible arrogant sbi staffs without any reason for 12 years not settling the card and updating the cibil. For a mere rs.605/- i have been going to branches meeting stass, writing mails, but no proper update.

I have never missed any of my dues for last 15 years plus of any credit card or emi or loan.. But sbi is the worst bank to be handled.

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State Bank of India [SBI] customer support has been notified about the posted complaint.

Feb 04, 2019

Updated by Jude Sunil someone kindly help on the process, im sick and tired of SBI.. you can reach me @

[protected]@gmail.com, i will reply immediately if relevant.

May 19, 2019

Updated by Jude Sunil SBI cards has no interest to resolve the issues, worst is they dont have documents to verify what is the last billing and asking me to pay for all 12 years fine..for a wrong late payment fee of 605, now they want me to pay 8500.. customerw are always treated like sham and that too when i asked for my last bill, they arent reverting..
Could anyone help me with escalation and legal ways please..
Pls call at[protected].

Oct 10, 2019

Updated by Jude Sunil Such a worse Customer care company and that too there is a team called Customer services Head team. the complaint lodged was in February and no response from them until you initiate a mail yourself. Everytime they dont document mail and start afresh and call to Phone number which is obsolete form 2007 onwards. they dont update new number at all.

Worst is that they arent looking to help customer who is willing to close the account for no fault of mine, still harass them and give a settlement of 18000/- as one shot. i have clearly told them i have made multiple final settlement payments to their AUTHORIZED AGENTS still it is not updated yet again the wanted to harass me with one more heavy charge. 7500 for settlement and 9099 for CIBIL cleareance. See how pathetic SBI has become..

my request is to everyone is PLEASE PLEASE AVOID THIS BANK. When I ask for higher official details they go hide until you get frustrate and Initiate another mail.

painful.