[Resolved]  State Bank Of India [SBI] — About fraud transaction on my sbi credit card

Address:

New Delhi, Delhi, 110024

Hi,

Wanted to inform you that i got a call from +91 [protected] claiming that they were from sbi credit card department. They informed me that they wanted to provide me with new credit card which would be chip enabled and with enhanced credit limit.

They had all my card details which include credit card number, expiry date, cvv number and my registered address (Both residence and office address). They asked me to confirm as to which address i want to receive my new card so i confirmed my office address for the same (Didn’t mention address myself as they already had).

Further to this, they informed me that they wanted to transfer my old card reward points to new card to which they will send an otp on my number. They asked me to share otp received, i shared 1 otp with them. Soon after sharing otp with them i got transaction of rs. 2500 made alert message and multiple otp for further transactions (Rs. 2500, 5069 etc). I hung up their phone and instantly got my card blocked and reissued a new one.

I request you to not to settle down the transactions of rs. 2500 made twice.

[protected]
Vodafone-billdesk mumbai in
2, 500
[protected]
Vodafone-billdesk mumbai in
2, 500

Please guide me with further procedure. Also, please note they had all my information: my credit card number, expiry date, cvv number and my registered address (Both residence and office address).

Bank is not refunding my money. I called them within 5 minutes transaction was made.

Thanks & regards,
Mansi gupta
Contact no +91 [protected]