State Bank Of India — SBI Account Opening Service

Address:

Hooghly, West Bengal

Hello, My name is Amitava Pal and I live in Chandannagar, District- Hooghly, State- West Bengal. I am writing this complaint against of the pathetic service of SBI Bank ( Branch- Chandannagar, District- Hooghly, West Bengal). As far I know if a customer need to open a saving account in SBI bank then that customer can get the form from the bank or from the online. So I went to my local SBI bank to open a saving account and I asked a person in that bank to provide me a account opening form. That person is in the charge of account opening process but unfortunately I dont know that person's name but he is the only one who provide the account opening service in SBI Branch- Chandannagar, District- Hooghly, West Bengal . So when I asked him to give me a form so he denied and asked me to get a form from online and fill it, so according to his advice I did the same and very next day when I went to his desk to submit the saving account filled up form he showed me his irritation with a pathetic glimpse at me and said very rudely to fill the form by typing not by hand. So I want to know which kind of service is this? I am experienced in customer service job for three years but I never expected to get this type of behavior from a SBI employee. Whether other SBI branch is able to provide the form in the bank itself then how come the Chandannagar SBI bank is unable to do this ?Even that employee is in the Customer service field but I think SBI bank need to arrange a proper customer service training for once again that first how to behave with a new customer, because first impression is the last impression. Thank You