State Bank Of India [SBI] — agent fooling about the life time free sbi elite credit card

Address:

Mumbai City, Maharashtra, 400067

Dear team,

My name is ravi, on 16th march, 2019 one of your executive/agent named mr. Ayush has called me from a umber [protected] and apprised me that on the basisi of my employer's record with the sbi i am being offered a sbi elite credit card which has a annual charge of rs. 4999/- absolutely free for life time. On questioning him further on this, he informed me that this card would be free irrespective whether i spend or not with this card. He assured me that in this regard i would also receive a email/sms from sbi informing me that the card is life time free. He further stated that i would receive 3 verification call and for the first 2 calls sbi executive would state that the card has annual fee of rs. 4999/-, however before processing the same i would receive an email from sbi informing that the card is life time free.
However, to my dismay i have not received any email/sms from sbi about the life time free status of the card. On checking the status, my sbi card application is being shown as approved and the card will be
Shortly. I had also formally lodged a complaint with sbi helpline on this and i am awaiting for a reply.
Please note that i have all the call recordings and the messages that were transpired between me and your executives.