State Bank Of India [SBI] — amazon send rupees to bank but bank not credit rupees in my account

Address:

Sbi saharsa branch kachhari campus saharsa bihar, Saharsa, Bihar, 207723

I buy a product from Amazon I pay to Amazon by my atm card no[protected]before i use this card but now this is expired) my Ac no [protected]
I cancel my amajon product so amajon refund my rupees to bank but sbi bank not credit rupees in my acount yet now
Amazon send me refrence refund no is 207723 Amazon say that this is bank folt I initiate your rupees in 10 days before
So please help me and say to bank for credit 2089 rupees to my Ac no [protected]