State Bank Of India [SBI] — bank issues

Address:

799144

I have not received my order from amazon hence i was told by the customer service they will refund an amount of 499 in my account they have given a time frame of 5-6 days it's already been 12 days but i have not received the refund according to them they have already sent the refund through sbi and i was asked to contact the bank for my queries... I called the toll free number of sbi but they didn't respond l. Therefore i urge you to please resolve this matter and refund my money asap here's the reference id 384552. Thank u