State Bank Of India [SBI] — bank manager not giving senior citizen her life certificate for pension

KhemSRathore

from Gurgaon, Haryana

Address:

State Bank of India Gopinath Marg New Colony Jaipur, Jaipur, Rajasthan, 302006

K sidheswari age 84 years is a widow living alone and bedridden. She is holder of an a/c at sbi gopinath marg (31452) jaipur.
I (Her nephew) on two occasions have visited the branch requesting that someone accompany me to visit her to verify and give her life certificate so that she can continue to receive her pension. The bank manager keeps putting off - saying come tomorrow or come later. The life certificate must reach her pension office in shimla before the month end. Last year due to similar delay she did not receive pension for 4 months. I request you to kindly send a representative to verify and give her life certificate. I am given to understand that it is mandatory for bank to check on senior citizens. This has never been done by this bank for her.

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State Bank of India [SBI] customer support has been notified about the posted complaint.

Jul 17, 2019

Updated by KhemSRathore Today 17th July 2019 I visited the bank for the 3rd time and was informed by Mr. Ojha that no bank personal will visit the invalid senior citizen. I would need to get a medical report certifying her as invalid - and also a court order directing the bank to visit her and only then will they consider certifying her as alive.