[Resolved]  State Bank Of India [SBI] — cancellation of rin suraksha policy and refund of the entire debited money as the closure not done from the bank end

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400058

I have taken housing loan from the bank, in my 2nd loan i was told to take suraksha rin policy. Which i had taken when the policy documnents were received by me i dint find the features beneficial tome hence i contacted the representive helping me for my loans. She adviced me to send the policy docs to the sbi life dept with the letter of cancellation which i submitted and with some deduction i got chq of 31000/ approx. I did the needful as per advice and got the matter closed, i do not operate my savings account much in the bank as i work for bank myself, when in june i got some call and was told to make some immediate transfer as my loan account is overdrawn. That is the time i realised that the suraksha policy is still not closed, i wrote to racp id as i had that email id for my communication with the loan dept. I got no reply. As i am also have busy job timings i could not visit the bank, recently i got time and i visited when i was told that the account needs to be closed in the bank also which i had no clue as moreover was told to pay some 8200/ approx. For some debit interest. An when i checked our savings account there is further direct debit entry towards this surakhsa rin insurance, i was also told that i am not at fault but still nothing can be done of all the deducted amount which is close to some 36000 i was told.
Being in bank i have very high regards about the banking system request you to please take an urgent notice about my complaint and looking forward for all the money to be refunded towards principal or int amount as the policy was cancelled during the free look period itself. Since i did not want a penny further to be increased i have submitted the closure of the account on 5/1/19 at the versova branch [protected] giving debit instructions for debiting my savings account and close the account immediately. I look forward for my entire amount to be credited to our account so that valued relationship is continued