State Bank Of India [SBI] — cash back not received

Romani Baweja

from Delhi, Delhi

Address:

New Delhi, Delhi, 110034

Sir,

I have purchased laptop (Hp) from sargam electronics pitam pura on 05.11.2018 on emi (06 months) with sbi credit card, my all emi has been paid still cash back is not received (Which is 10% of the amount). After having various communication with sbi customer care & sargam no conclusion has been given.

Were its written on charge slip that cash back will we received within 90 days, but note received till 17.05.2019.
Please give conclusion of this.

When will we receive cash back.

Charge slip & credit card statement is attached in attachment.
Hoping for an earlier reply.

+1 photos

Was this information helpful?

No (0)

Yes (0)

State Bank of India [SBI] customer support has been notified about the posted complaint.

May 17, 2019

Updated by Romani Baweja Sir,

I have purchased laptop (HP) from Sargam Electronics Pitam pura on 05.11.2018 on EMI (06 months) with sbi credit card, my all EMI has been paid still cash back is not received (which is 10% of the amount) . After having various communication with sbi customer care & sargam no conclusion has been given.

Were its written on charge slip that cash back will we received within 90 days, but note received till 17.05.2019.
Please give conclusion of this.

When will we receive cash back.

Charge slip & credit card statement is attached in attachment.
Hoping for an earlier reply.

May 17, 2019

Updated by Romani Baweja Reply received from sargam !!!

Dear Sir/Ma’am,

Apology for the inconvenience caused to the customer.

As per SBI confirmation, any case related to SBI Cashback query will be entertained by SBI BANK only.

Hence request you if any customer comes related to above query kindly ask to coordinate with SBI customer care helpline or you may write your query on feedback.[protected]@ge.com

In case if BANK is not giving any resolution then ask customer to share the reference number which will be given by SBI BANK along with mobile number (which is registered in BANK) so that we can escalate the same from our end.