State Bank Of India [SBI] — charge reflect in my account

Address:Panchanan bhavan t.t nagar bhopal, Bhopal, Madhya Pradesh, 462003
Website:Amazon india

I bought a product from Amazon on 1 March 2019. SBI made me an installment of Rs 18040 monthly emi Rs.1622 each month. After sometime I returned the product to the company. I received a mail from the company in which I returned Rs.18040. I have come, but the money is not showing in my account, the company has also given me a reference number. I have not received any support from SBI What's happening please tell me what do i do
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