[Resolved] State Bank Of India [SBI] — Charges related

nikunjbhadja

Address:	362001
Website:	www.sbi.co.in

As per the feedback received from SBI phone banking officer they are going to charge Rs. 50 + Service Tax if the number of transaction is more than 5 per account. This is really strange because if SBI is going to increase the charges then they should first inform to all customer. Also they are saying that if transaction are done thru ECS than also they are going to deduct the charges. This is required attention because as per my understand if any bank going to increase the charge than first they should inform to customer about this. I hope there should be some guideline from RBI related to such sudden increase of charges, if there such guideline exist then SBI is violating such rules and collecting money from customer. Also the relevant comments are also not update by SBI. Charges are deducted for number of charges increased but as per the comment updated by customer care it's mentioned that charges towards chq. book return. This is really strange.

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Jan 22, 2016

Complaint marked as Resolved

Old charges (charges related to chq. book return in 2015) collected by SBI in now. (in 2016). No further action required as the issue is resolved by SBI customer care.

State Bank of India [SBI] customer support has been notified about the posted complaint.

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Comments

nikunjbhadja

I received the feedback that it's old charges which SBI forgot to collect it. It's traced by Audit team so they charged it now. Complain is closed with proper resolution by SBI team.