State Bank Of India [SBI] — closing of complaint[protected] without solving problem

Address:

600054

I registered a complaint on 1/1/18 regarding non receipt of my pension giving all the details. Subsequently i visited my home branch (4675 hvf branch) on 2/1/18. They confirmed me that i have signed my life certificate on 8/11/17. But they are unable to give any reason for not crediting my pension for december 2017.in the meanwhile i got an mail from sbi on 2/1/18 stating that my complaint has been attended and closed. I fail to understand how before solving my problem sbi has closed my complaint. I don’t know why sbi is treating its customers like this. I an 74 year old and cannot go the brank daily.