State Bank Of India [SBI] — complaint regarding credit card bill | |||||
Dear sir, i purchased a good of rs.22848.02 from flipkart on 6 month emi of rs.3808/- but sbi is charging me full amount of rs.22848.02 in first month despite of several follow ups and complaints. Also sbi has charged me with dishonored charges of rs.531/- for not paying full amount To avoid severity of this matter i raised query several time on sbi card app but no any satisfactory reply received. Was this information helpful? | |||||
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State Bank of India [SBI] customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Today one fraud message my amount debited in my account 10000 rupees debited in my account so please refunded in my amount in my account my amount be refunded in my account so please refunded in my amount
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Reply
Venkateswara Naik's reply, Jun 7, 2019
Plzzz Rplyy me my transation amount 10000
I used ATM for withdrawal 20000 but cash not received yesterday 20000 rupees show in my account withdrawal but ATM cash not given kindly please respond me
Received a call from a representative of State Bank of India marketing for Credit card with the offers such as Transfer existing call balance and convert to EMI, Zero Annual Fee and Credit limit over 1 lacs. Confirming the above-mentioned offers accepted the card and requested to process the Application.
Received confirmation call from the representative of SBI confirmed the same and received the card .
Used the card for few purchases and came to know that the limit provided was only 16, 000 and was not as promised by SBI.
Current limit failing the actual requirement to balance transfer from other card, notified the issue with SBI customer service before the first billing cycle and continued to chase the CS without any success.
Also tried to reach the sales person without success, intimated customer service that no payment will be paid until the issue resolved or receiving proper justification on the false commit made by the SBI representative during marketing.
Adding to that I also raised a complaint through portal where it was acknowledged but never answered (complaint registered was removed from the portal now)
I didn't make any payment since the issue was never resolved and customer service didn't respond properly, continuously receiving calls from SBI collections team asking for payment and having explains the issue and asking for the justification, SBI representatives have no responsibility to serve the customer and using unprofessional ways in handing customer.
Myself as a customer expect strong justifications on the false commits and the way I treated by SBI representatives before I proceed to clear my dues.
Also note that the act of SBI also affect the other card on which I planned to do the balance transfer.
I expect your support to investigate the issue and respond back with a proper justification and also the actions taken to avoid these kind of false commits and practices used by SBI representatives on selling a card to a customer.
Received confirmation call from the representative of SBI confirmed the same and received the card .
Used the card for few purchases and came to know that the limit provided was only 16, 000 and was not as promised by SBI.
Current limit failing the actual requirement to balance transfer from other card, notified the issue with SBI customer service before the first billing cycle and continued to chase the CS without any success.
Also tried to reach the sales person without success, intimated customer service that no payment will be paid until the issue resolved or receiving proper justification on the false commit made by the SBI representative during marketing.
Adding to that I also raised a complaint through portal where it was acknowledged but never answered (complaint registered was removed from the portal now)
I didn't make any payment since the issue was never resolved and customer service didn't respond properly, continuously receiving calls from SBI collections team asking for payment and having explains the issue and asking for the justification, SBI representatives have no responsibility to serve the customer and using unprofessional ways in handing customer.
Myself as a customer expect strong justifications on the false commits and the way I treated by SBI representatives before I proceed to clear my dues.
Also note that the act of SBI also affect the other card on which I planned to do the balance transfer.
I expect your support to investigate the issue and respond back with a proper justification and also the actions taken to avoid these kind of false commits and practices used by SBI representatives on selling a card to a customer.
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