State Bank Of India [SBI] — could not open my ppf and sukanya account

Address:

Mumbai City, Maharashtra, 400097

Hi team, requesting help from your end.
My name is hemant having sbi saving account# as [protected] with branch code as 08373. I am struggling with this branch as there is absolutely no action on any application for opening government scheme account like ppf and suknaya.

Suknya application with name as mishka kawadgiri (My daughter) was submitted about 6 month ago and ppf account application was submitted last week. (Other reference# [protected] or [protected]).
About suknya application branch manager pretended to create account and they kept me on hold for 6 months and now they are asking me to submit new application. I would like clear that i am not going to submit any new application.
I have to show my investment declaration for this year and wanted to do sum investment through ppf, however because of this bank very poor service i am facing huge problem. I am not able to secure my child future through suknya and not able to secure my future through ppf. I am requesting urgent interference from higher management and help me with resolution with my both request.
Please help me.
Hemant kawadgiri
[protected]