State Bank Of India [SBI] — credit card balance transfer

Address:

Chennai, Tamil Nadu, 574154

I have done Balance transfer rs 22000 for 6 months on april 2019 the card . SBI credit card is adding same Balance transfer amount in total outstanding . This is creating big confusion . I have made payment for full amount including BT this month itself . Then what is point of doing Balance transfer for 6 months. Theyr customer executive not aware of their product . And blindly they reply on query.They are not reverse charges done on BT.This is sense of cheating customer . Please be aware of SBI credit card How they fool customers .