[Resolved] State Bank Of India [SBI] — credit card settlement information

mjkiriti

from Hyderabad, Telangana

Address:

Hyderabad, Telangana

Hi team,

I tried connecting with the bank through helpline multiple time but none of them are able to give a solution for credit card settlement.

Currently i am going through financial debt where i am unable to do the credit card payment due to this reason i want to go for a credit card settlement.

Request you to kindly connect with me in this regards. Below are the details.

Name: janardhan
Contact: [protected]

Regards,
Janardhan

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Mar 27, 2019

Complaint marked as Resolved

State Bank of India [SBI] customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2019

State Bank of India [SBI] Customer Care's response Dear Mjkiriti,

Thanks for sharing your details.We will get in touch with you soon to address your concern at the earliest. Although we would request you not to post your contact and card details publicly but mail us next time at [protected]@sbicard.com.

Apr 30, 2019

Updated by mjkiriti Hi Team,

My complaint was not resolved. I was given the settlement amount which was higher so i have request to reduce the amount which is coated and since there is no response from the team i have escalated to Principal Nodal officer in SBI Portal.

And one person from the principal nodal officer team has called me and discussed with me that she will be sending my request for approval post which I can do that payment accordingly.

And on the same a credit card settlement team barged into my house with very harsh and foul language. And I explained them the complete scenario happening with SBI Team.

All he said is do the payment and when i shared the images with regarding to the email communication regarding the same. He didn't even bother to look at it instead he was compelling me to do the payment without any idea regarding the process.

All he know is asking for payment. Below are the agent details:

Agent Name: Bala Raju - Mob: [protected]
Agent Manger: Ravikant (Dont have the mobile number, always connected via conference)

Finally i spoke to his ravikant and we agreed to wait till I get an email from the SBI Team regarding my approval.

I was expecting the email from SBI Team today(30-Apr-19) as mentioned in the email but i haven't received any email or call till now from them but again the agent has called me without even the basic understanding he is talking to me with very harsh words and tone.

First of all it is not my mistake that the mail hasn't come and moreover the agent's behaviour and language he is using in very irritating.

All i want is my credit card to be settle without any hassle but this is making my life miserable.

Regards,
Janardhan