[Resolved]  State Bank Of India [SBI] — credit card/customer service

Address:

110059

My application no is[protected].
First of all it my mistake to apply for a credit card from a non professional bank. They took almost a month to approve it. As it got approved i was about to shift my place to new address. I updated the new address on one of the verification calls. He assured me the address will be updated. Finally after a month and some days the card got approved and it was despatched to the old address and they have this stupid policy of delivering the package to the address only. The consignee can't even pick it up from courier office. I called the sbi card customer service 4 times before cancelling the card from 4 to 17. All assured me the address will be updated in 48 hours, three days but as i call them on respective days all i get is some stories and i understand. Finally on 19th aug i called them they said it will be updated before 23 aug. I asked for manager on 3 different calls in a time span of 3 hours one agent (Praveen) said they are in meeting they won't be free before 1-2pm and the other agent (Ashwini) said they all are busy on escalated calls. I asked her how many mangers are there she said 14 and all are busy on escalated calls. No wonder they are busy as the service of the largest bank is like this. I finally cancelled my card and it took them 5 mins to that.