State Bank Of India [SBI] — debit of rs 118/-

I had gone to bank kiosk for updating my passbook. At the end of printing i find half of the page has not been printed. Then i went to bank for my pass book updation and they did it but i find sbi has debited my a/c with rs 118/- towards
Duplicate statement fees. Then i met the manager of sbi, ae market branch of kolkata who started telling me that it was my mistake. Till now i failed to understand my mistake as i was not involved in any way other than handing over the pass book.
Without solving the issue the manager told me that i should make an application then he will see. Mistake made by them and they are harassing customers like that.