State Bank Of India [SBI] — delivery of debit card failed to take place within stipulated time.

Address:

184, Shibpur Road , Bl-A , First floor , Shantipur House, 711102

My master card of sbi was blocked for pos transactions which are not actual, i immediately applied for another replacement of same card at end of december 18, today at 23rd february 19, i am yet to receive the delivery. The harassment i am going through, can it be replaced by any ways, what causing the delays and why card systems introduced by government when they can't even maintain secrecy's of data of adhar cards, who benefits from this undue liability, no particular department is available to address my problems.