State Bank Of India [SBI] — fail of transition but the amount not refund in my account.

Address:Primary school jaghata Guzzar 2 Saharanpur, Saharanpur, Uttar Pradesh

Dear sir/madam,
I have placed an order on www.flipcard.com on dated 10/10/2018 the order id od[protected] from the product "asus zenfone max pro m1" gray 64gb worth rupees 13092. I did full advance payment via my sbi credit card from the same. But the transaction is failed. I could not reciev the failed transaction amount.
I am also complained so many times but i could not receive any satisfied ans. I attached the merchant email. Please check the attached file.
So please check.

Thanking you
Vijay laxmi
[protected]@gmail.com
Reg. Mob no [protected]
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My mobile no.[protected] My complaint auto pay option I am not activation but my card activation so kindly request to cancel for auto pay option and refund to auto pay changes by pradeep

Pradeepgunesh's reply, Mar 25, 2019
Cancelation of autopay option and refund to amount
I did transaction through phonepay and it not confirmed by receiver then I discussed phonepay customer service they told me go to bank and fill charge dispute request form, but bank told me there is no charge dispute request form I visited bank for my problem more times but they not give me proper guidance. Thank you
Sbi charging me for two atm card on which i have no clue of one atm card and i am using only one atm card.branch are not informed me that i have two atm and evry year they are chaging twice.
I got a call from SBI to upgrade my card she asked me my details of name and date of birth and pan number and suddenly she is asking me a OTP .AND THEN WITHOUT MY confirmation she processes the application and i have that SMS kindly look into the issue iam scared.
Call me [protected]

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