[Resolved]  State Bank Of India [SBI] — False promises

I am an SBI Credit Card Holder bearing the last four digits as 2435. While during a shopping visit to Inorbit Mall in Mumbai, I was approached by an SBI Credit Card Representative and was coaxed into applying for an SBI Credit Card with promises of great rewards and benefits. It has been more than 4 months now and I am yet to get any real benefits.

I was even charged Rs. 500 with taxes in my first Bill and I was promised Reward Points in return which I could redeem in my future shopping transactions. I did 3 purchase transactions in Lifestyle with the sole purpose of redeeming my points but to no avail. The points were still not reflected in my account and hence were unavailable to redeem.

On 23rd December 2022, I raised grievance with the SBI Credit Card Customer Care and was assured of a quick resolution. But I didn't receive any updates and hence again on 3rd January 2023, once again I contacted their Customer Care but the Executive tricked me by giving a False response that they have already resolved the issue and have sent the Code to my email. But I later found out that it was just a false claim.

I don't know why I am being subjected to such treatment. The SBI Credit Card is not doing any favour to me by giving me those Points. It is my own hard earned money that I have paid to them which I am getting back as Points. And just to redeem those points I being made to go through such lengthy and unnecessary procedures and also being subjected to humiliation I had to face during the Purchase transactions. This must be taken as a case o[censored]nfair Trade Practices which should be penalized.