State Bank Of India [SBI] — family pension arrears not received

Hi,
My name is Bindu Davi .After 4 year of waiting I have revived my family pension near about 6 month ago, due to SBI negligence, But I have not received my arrears till date .I have communicate with SBI got reply with following massage :-

Ticket Number: [protected]
Product/Services: Pension Accounts
Your Complaint has been routed to Branch:ASANBANI for immediate redressal.
Complaint Status/Resolution : Revision document not received from PCDA/DDA, please check with them

Right now I am not able to trace my current status and also not able to know when I can get my Arrears
My SBI Account no is :-[protected]
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