State Bank Of India [SBI] — I am complaining about money refund not done yet

Address:

791123

On 27th DEC 2018 I was trying to withdraw Rs3000 from SBI ATM near Diyun branch but before cash dispatch ATM power was cut off. After that I received a SMS of deducted the amount from my account. Immediately I talked to nearest SBI branch staff .I.e. Diyun branch they told to wait for 24hrs but after 24hrs money was not refund then I complaint to SBI customer care again they said that my problem will resolve within working 7days giving a ticket number [protected] but money is not refund yet. Please help me to get my amount. Thank you