State Bank Of India [SBI] — illegal deduction of penalties from my pension account

Address:

Mumbai City, Maharashtra

The great injustice is that my bank, (Sbi, bhandup w branch,) has deducted rs. 345/- from my pension sb account no.[protected] (Name: arokiam devasigamani) for non maintenance ofmonthly avg-balance of rs.5000/-. The pension account was opened in the year 2004 and since then the bank has been maintaining the account. But all of a sudden the bank started compelling me to maintain a minimum balance of rs.5000/- in my account. How is it possible for a poor senior citizen whose monthly pension is only rs.577/- to keep a minimum balance of rs.5000/-. The bank started deduction penalties of rs.115/- per month from my account. Despite my protest the bank continued to deduct for three months. Following outcry from public, adverse reports in all leading newspapers. The bank stopped the deduction and done away with the minimum balance requirement.

But the bank is adamant to return the illegally deducted penalties.

I want the bank to return the deducted amount of rs 345/- and pay a compensation of rs.10000/- for the mental agony and illness following the mindless behavior of the bank