State Bank Of India [SBI] — I'm complaining about refund issues via sbi

I purchased 3 product{mars eyeshadow, aroma magic sunscreen, real nature face mask} on 26th sep and cancelled order but I didn't get refund of rs.1039 Amazon initiated refund on 29th sep and gave me refund referance no that are given by bank to amazon seller but when I asked to bank about my refund they clearly refuse it's almost 20 days and I didn't get refund, and amazon are saying that they sent refund to on 29th sep and bank are laying so they suggested me to file a complaint so I did, please help me for my refund.beg uh please.
Thank uhh
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