State Bank Of India [SBI] — item purchased through net banking but didn't get it

Address:Jhalukbari joymotinagar guwahati-12 bylane 1 house no 32, Kamrup Metropolitan, Assam, 781012
Website:Pubgmobile.com

I have purchased uc today on 13-09-19 through net banking of state bank of india at around 8:40-9:10am. ₹799 uc was purchased and the payment was successful but no uc was added in my account. So i want a refund or uc to be added as soon as possible.
Payment was shown successful and amount was also deducted and the message is given below but no items haven't been purchased.

Thx for inb txn of rs.799.0 frm a/c x5843 to times of m... Ref#igagzlcju3 on 13sep19.
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