State Bank Of India [SBI] — merchant refund not processed

Address:

560066

Dear forum,
I made a purchase for two items from amazon on 5th may and used sbi net banking to pay 61615. I didn’t accept one of the item as the tv was brought broken box. Amazon says they initiated refund of rs. 58999 on may 8th 2019 and my account is still not reflected that amount (Two months is over). I complained this to amazon and they gave me igagbplgp0 as reference number (Urt). I contacted sbi customer care and visited branch manager and submitted a letter and no refund as of now from sbi. Amazon simply says they refunded and they never enquirers from their billing team. I am frustrated with this process. Please help me in this regard.