State Bank Of India [SBI] — Money deducted but fastag wallet not recharged

I used phonepe to recharge my SBI fastag wallet on 13 may 2023. The money got deducted from my bank account and phonepe customer care shoes it has been reached to the SBI. But SBI fastag doesn't show the transaction of 1800 rs (which was done in two parts; 300rs+1500rs) . Therefore I registered a complaint on its website and they said that they would reply but they haven't replied and complaint has been closed from their side. My money is stuck with them for 2 weeks and they do not even reply. please make sure that I get refund ASAP. I have verified all the transaction details and it is correct.