State Bank Of India [SBI] — Money deducted but neither credited to merchant nor returned back to my account

I made a transaction of rs 2100 vide BHIM app to pay my electricity bill of torrent power on 16th November 2021.

However the transaction got failed but the amount got deducted from my SBI account. 

I filed a complaint for the same and i was issued a ticket number 73956938.

Now SBI says the amount is credited to merchant account i.e. torrent power. But Torrent power has provided me a statement in which the said transaction amount is not credited.

Transaction id : [protected]

Amount rs. 2100

Date : 16.11.2021

THE BHIM has given me confirmation on 29.12.2021 that the amount has been reversed and credited to my account. But still the amount is not credited to my account. Attaching a screenshot of the reply i have received from BHIM stating the same. I waited to 7 working days to get the amount credited to my account. BUT STILL DID NOT RECEIVED.

Also i am attaching a screenshot of reply received from SBI TWITTER handle to claim chargeback of the said amount.

KINDLY PROVIDE ME THE CHARGEBACK AMOUNT OF RS. 2100 in my SBI BANK account immediately.