State Bank Of India [SBI] — money deducted but not refunded even after 2 months

Address:

mahendra srimani road, amherst street, Kolkata, West Bengal, 700009

I am shalini dutta. On 2nd of june 2019, i made a transaction of 4130rs to pay cesc through sbi bhim application on my phone. My money got deducted but the payment was not made. I raised a complaint in the sbi bhim app, emailed them, contacted the bank sbi amherst street branch, kolkata and also the cesc. But nothing helped. They could not give any resolution. Its been more than 2 month now, my refund is not done yet. My transaction id was[protected]. Everyone had one solution i. E., to wait and none of them had any confirmation. Please help me get my refund as soon as possible.