[Resolved]  State Bank Of India [SBI] — money got deducted from my account but not refunded.

Address:New Delhi, Delhi, 110046
Website:sbi.co.in

Dear sir,

On 7th of November 2018 i was about to purchase a scooty TVS jupiter standard. i wanted to book it on paytm because there was an offer going on in paytm that we will get the cashback of rs.1300 and 2 vouchers of rs.3000.
so i did the same i selected the showroom from where i wanted to book it which is S.K.Traders Address- 4A/13, Ground Floor, Najafgarh Rd, Tilak Nagar, New Delhi, Delhi 110018 and was booking the vehicle. total amount was rs. 52, 388 and i added my account in the paytm to make the payment. when i finally booked it the payment got failed from paytm and still 50, 000 rs got deducted from my account and i have all the proofs.
now i have talked to the paytm customer care but they denied that your amount will be refunded by the bank itself. but bank says it will take 45 days.
sir for a middle class gut it is too hard to earn 50, 000 rs amount so i highly request u to please make them to refund my money.

Yours sincerely
Name- Vivek maurya
Address- RZ- 50/1, T Block, west sagarpur, new delhi 110046
Contact no-[protected]
Paytm no from which i booked-[protected](my friend's contact no)

Account from which money got deducted- [protected]
branch- janak puri
State bank of india
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Nov 21, 2018
Complaint marked as Resolved 
Dear sir, On 7th of November 2018 i was about to purchase a scooty TVS jupiter standard. i wanted to book it on paytm because there was an offer going on in paytm that we will get the cashback of rs.1300 and 2 vouchers of rs.3000. so i did the same i selected the showroom from where i wanted to book it which is S.K.Traders Address- 4A/13, Ground Floor, Najafgarh Rd, Tilak Nagar, New Delhi, Delhi 110018 and was booking the vehicle. total amount was rs. 52, 388 and i added my account in the paytm to make the payment. when i finally booked it the payment got failed from paytm and still 50, 000 rs got deducted from my account and i have all the proofs. now i have talked to the paytm customer care but they denied that your amount will be refunded by the bank itself. but bank says it will take 45 days. sir for a middle class gut it is too hard to earn 50, 000 rs amount so i highly request u to please make them to refund my money. Yours sincerely Name- Vivek maurya Address- RZ- 50/1, T Block, west sagarpur, new delhi 110046 Contact no-8802203198 Paytm no from which i booked-7065844991(my friend's contact no) Account from which money got deducted- 37541904291 branch- janak puri State bank of india
State Bank of India [SBI] customer support has been notified about the posted complaint.
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