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State Bank Of India [SBI] — my refund status and

A refund of 7, 385.99 was successfully processed on 1 St March 2019 to my account. I have confirmed from amazon customer care service. This amount should have been credited to my SBI account by now but I haven't received yet.
I have call so many times SBI customer care service also at branch with transaction code but it's not resolved or any action is being taken.
They even not listen my grievance.
So kindly resolve my matter as soon as possible.
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    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001
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