[Resolved]  State Bank Of India [SBI] — my sbi card is hacked

Address:Mysore, Karnataka, 570023

Dear sir

With reference to above subjected i got sms today night at 7.57 pm that

"transaction o[censored]sd10.99 made on sbi credit card xx3078 without effecting add'nl factor of authentication mandated by rbi, at amazonprime membership on 24 dec 17"

Amount of rs. 704 is deducted from my credit card without my knowledge. I don't know how it is deducted and also in us currency.in that time i am in mysore, karnataka. I don't get any otp for deducting any amount.

After some time i called customer care, but customer care is available only between 8 a to 8 pm. So please return my money back. Its purely fraud and also it is cyber crime. My card get hacked by some one else, so please give security also.

I attached the the unbilled transaction image for your reference.
+1 photos
Was this information helpful?
No (0)
Yes (1)
Feb 9, 2018
Complaint marked as Resolved 
State Bank of India [SBI] customer support has been notified about the posted complaint.
Verified Support
Dec 28, 2017
State Bank of India [SBI] Customer Care's response
Dear Customer, We are waiting for your mail to take further action. Please mail us the additional documents/information at [protected]@sbicard.com at the earliest.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    State Bank of India [SBI]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    27%
    Complaints
    27854
    Pending
    0
    Resolved
    7386
    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001
    View all State Bank of India [SBI] contact information