State Bank Of India [SBI] — non receipt of multi city cheque

Address:

Kokrajhar, Assam, 783101

Dear sir,
I am a govt employee having my salary savings a/c no. [protected] in the sbi, goalpara branch (Branch code 00082) with multi-city cheque facility. My daughter is studying out of state and i usually used to pay the fees of institution and the dues of her hostel through cheque. Accordingly i had deposited a cheque of rs. 80000.00 on 22.12.2017 at kokrajhar branch of sbi (Branch code 00119) to credit to the account of the istitustion bearing a/c no [protected] ifsc code no sbin 0004324, where my daughter is studying. But unfortunately the bank employee at kokrajhar branch mr. Dulal brahma has vehemently denied to receipt my cheque even after repeated request and informing him that the cheque is a multy-city cheque. I had to face great inconveniences for illegitimate act of mr. Dulal brahma. It is an act of harassment to the customers as core banking is in force to the banks and it is his common attitude towards the customers. It is also be noted the branch usually do not send any message of transactions to the customers though the required charges for messaging is being imposed to its customers.
I therefore requested to take appropriate action for the illegitimate act of the branch for the greater interest of the customer services.
Thanking you.
Sincerely yours
A. K. Sarkar, a/c no. [protected] br. Code. 00082
M. No [protected]
Email id: [protected]@yahoo.in