State Bank Of India [SBI] — not able to receive otp for debit card transactions

Address:

Sbi, main branch, gpo indore, Indore, Madhya Pradesh, 452001

My nre/nro account debit card is active for physical transactions and all other sms alerts coming but while doing any online transaction otp is not coming. I requested multiple times in indore main gpo branch but no avail. They are always giving some pan india issue story but not resolving the problem. Sbi service is pathetic even for nre customers as my major transactions are done overseas through online payments which is impossible now for past 3 months and now i am considering my other bank options. To last resort i m trying here last time before switching. Plz consider my request on priority and resolve immediately. For further details plz mail at [protected]@yahoo.co.in.