State Bank Of India [SBI] — not getting atm card even after one month

Address:

Ahmedabad, Gujarat, 380001

My atm card is issued on 18th october by bank but post man not able to find my address so he return card to post office when i visit post office they said card is returned to bank but even after one month bank don't know where is my atm card.
When i complain to customer care they said branch [anandanagr sbi branch] have authority to get back your card but when i visit branch [anandanagr sbi branch] they said we don't have authority to get back your card. I visited branch almost 3-4 times but never get satisfactory answer by their employees.

No one from bank give proper answer to me when i get my atm card.

At least now expect my card after one month.