State Bank Of India [SBI] — not received my money from bank

My name is d. Naveen and i had ordered watch of rs.530skemi digital analog watch in amazon on 15/9/2019 and after i cancelled this order due to personal reason. And on 15/09/2019
Amazon initiated the amount to my card but i still didn't get the money. Amazon sent this reference number
[protected] and told me to fill charge dispute form but indian bank doesn't have such policy. So
Please kindly respond to this complaint it's very urgent.
Thanks you sir
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State Bank of India [SBI] customer support has been notified about the posted complaint.
Oct 31, 2019
Updated by Rohit0159
No replay from the bank?
Nov 11, 2019
Updated by Rohit0159
No any reply from the bank.
Complaint comments 

Comments

Sir,
On dt.27/09/2019, I had an transaction with amazon.in of Rs.19800 through EMI system SBI net banking.I cancelled the order, for which the seller amazon.in has refunded an amount of Rs.18290 vide refund ref. no- IN[protected] on dt.30/09/2019.But till now the amount has not been credited in my loan account no-[protected].

Braja Raj Sahoo's reply, Oct 28, 2019
please find the enclosed herewith the data attached above.
Sir I made 10 transactions on 15th Oct. Out of 10 transactions 7 transaction was successful but 3 transactions of total rs 15000 were unsuccessful. Sir 15000 rs is deducted from my bank account and is not reached to another account.. Please help sir my phone no.is [protected]

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