State Bank Of India [SBI] — not receiving the otp on my registered mobile number for atm card transactions.

Krishan9899

from Mumbai, Maharashtra

Address:

Faridabad, Haryana, 12103

It is very terrible that sbi team are not able to resolve my issue. After trying six months to solve my issue, i have close my account and open a new account on same cif but the problem is not solved and otp receiving on phone number ending with 3059 for atm transection. It show the standard of technical team working in a well knowm bank sbi. Shame on you sbi..

Account holder-krishan kumar jha
A/c no-[protected]
Mobile no-[protected]

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State Bank of India [SBI] customer support has been notified about the posted complaint.

Mar 31, 2019

Updated by Krishan9899 Dear Sir/Madam,

I have one SBI a/c [protected], one ATM-***1088 debit card was issued, my mobile number successfully registered for the a/c by home branch, I got all SMS alert while withdrawing money from ATMs and making online transaction using net banking (I got OTP for netbanking also). But I was not getting OTP on my registered mobile number for online ecommerce transaction using DEBIT CARD, otp is receiving on another mobile number ending with [protected]. I Tried at branch and SBI helplines also but NO help.

I have already visited more than 10 times to branch regarding this issue and they tried many times to sort out my problem but they were not able to resolve at their end. My branch team also report this issue to service desk mumbai but mumbai head office team were not able to solve my issue. So request you to please sort my problem at your end.

A/c holder name-krishan kumar jha
A/c no-[protected]
M.no-[protected]
Cif no-[protected]
Atm card no-[protected]

I have a attached a recent transection on amazon screenshot that are showing otp received on mobile number ending with ###3059 not on registered mobile number [protected] link to my account.

Thanks!
Krishan