State Bank Of India [SBI] — Octane Credit Card

State Bank Of India [SBI] — Octane Credit Card

V Vijay_viji Jan 27, 2023 Feb 8, 2023 This thread was updated on Feb 8, 2023

I applied for SBI BPCL credit card on January 22, 2023 & got a confirmation message saying that my credit card has application has been processed. On January 23rd I got another message that an executive will be at my location for KYC & was done with it by 7PM on the same day. The very next day i.e. I got a call from SBI executive saying that I can opt for SBI Octane card instead of basic so I said & the executive asked me to confirm the address which I did & was instructed that the card will be delivered to the same address & was also informed that an executive will be at my location on January 25th for BGV, the executive did call & I guided him to my location via call since I was outside, I did ask me if I had to be home but, he said no need he will take the necessary information from my parents. After his visit I did call him again if he got all the necessary information & he replied yes but, now when I checked my application status it says it cannot be processed & has been rejected with giving me any reason, I haven't received a single call or email or message about the rejection. On January 24th I got 2 calls from SBI executives saying that my card will be delivered but, now there's no call back or message or email about my application. Was this information helpful? No (0) Yes (0)
State Bank of India [SBI] customer support has been notified about the posted complaint. Feb 08, 2023 Updated by Vijay_viji I received another call from SBI executive yesterday & they informed that backend team had entered incorrect address, as a result I was asked to reapply which I did & field did visit my place yesterday to complete eKYC & was done, I did receive new application number & when I try to check status of it I keep getting the below error: SBI Card credentials as entered by you are incorrect. Please try again or call up the SBI Card helpline on[protected]prefix your city code) or[protected],[protected]only for MTNL and BSNL users)
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State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Jan 27, 2023

Verified Support

Dear customer, we regret to hear about your experience. Please share with us the details of your concern and registered contact number on the following link: https://bit.ly/3P4BpHr Alternatively, you may also message us the details on our official Facebook page: https://www.facebook.com/sbicard/

Vijay_viji's [Complaint's author] reply, Feb 1, 2023

I don't use Twitter & Facebook nor am I interested now to create new account so give me a contact number or email to get this issue resolved. I am not marking this complaint as resolved unless this is fixed.