State Bank Of India [SBI] — on line transaction completed but payment not received by beneficiary.

Dear sir/madam,

I made a payment of rs 2391.00 in favour of icici lombard gic ltd on their website through sbi net banking to buy a two wheeler insurance policy vide transaction reference no.[protected]igaesmqmw7 dated 08.11.2018.

Although the transaction was successfully completed and the amount was transferred, the icici website showed the payment as 'failed'.

Thereafter i contacted their customer care over phone and registered the complaint and received their reply on mail today confirming that they have not received the payment.

Actually i had immediately contacted your complaint forum no. [protected] but due to problem in your system your representative could not register the complaint.

I would, therefore, request you to cancel the above transaction and transfer back the amount of rs 2391.00 to my account no. [protected].

I shall appreciate your immediate confirmation.

Thanks and regards,


Chitra vaidya

Nagpur

+91 [protected]