[Resolved]  State Bank Of India [SBI] — outstanding charges on credit card

I had taken a Credit Card from SBI in 1999/2000. In Aug 2002, I was in Hyderabad and had an outstanding payment of about Rs 7000/- as I had not got any statements from you by virtue of the fact that i had been deployed for OPERATION PARAKARAM and being on the border/line of Control, i could neither receive the statements or make the payment.

In Aug 2002, i went on leave to Hyderabad and called the SBI Crecit Card Helpline, An executive named Ramana responded and offerred to come to my House and settle the issue. When we met, i told him that the delay in payment was due to my being deployed and hence should be waived off but he said he is not authorised to do that. He said i will have to clear the dues. I gave him a cheque of Rs 7000/- but he said that he could only accept cash against a delayed payment. I gave him the cash and also returned my card duly cutting it into four pieces as i did not want it any more. He gave me a receipt for the payment on a piece of paper and said that a printed receipt would com e by mail.

My leave finished and I rejoined my duty on the border. Nothing happened for almost 8-9 years and then one day i got a letter stating that my balance payment was 1 lakh or so. There was a tele number of some executive who i called and explained the matter and he assured me that the issue would be looked into.Again for 3-4 years there was no communication and then another letter arrived saying I was to pay 1.74 lakhs or so. I again called up the originator of the number and told him the same saga.

Recently when i applied for a car loan. the issue was highlighted as SBI shows an outstanding payment against my name.

I would like to resolve this, once and for all. Can i request you to check if this individual called Ramana was working with your Hyderabad office in Aug 2002? And then take action against him for causing me this inconvenience. I would also request that your record be set straight and the damage it has caused to me be undone.

I do not have that receipt after all these years and no receipt came by mail but in the brashness of youth, i never raised the issue with SBI as i ASSUMED WITH ALL MY TRUST AND FAITH that the amount would have been cleared by Mr Ramana after taking the money from me.

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