State Bank Of India [SBI] — passbook printing machine not working for almost 20 data now

Address:

Butchery chowk, Palamu, Jharkhand, 822101

Recently i opened my new savings account in sbi, dalitonganj kutchery branch in palamu, jharkhand. I completeed all the procedures and finally went to the pass book printing desk, where the lady sitting said, the machine is not working for more than 15 days now and asked me to come later, and have a check once a day, if machine was corrected or not.
I said ok and left .

I went that bank for 5-6 days daily, in these summer days when the temperature is always around-40-48℃ here.But everyday the same answer, machine is not working. The employees don't care even a bit for customers. When I said, I have been coming here daily in this heat.the employee said, you are not only one, everyone who is having some work here, has to come...

That was a bit rude as, the person having some work needs to come
But I had no work there except the work they had left .

Because of which I had to run everyday