State Bank Of India [SBI] — payment not received by my sbi saving account

I am rakesh kumar which is having saving account in state bank of india. once upon a day i have some personal problem so i go to induslnd atm and there i first withdrawled 10000rupees and the payment succesfully withdrawled .but when i withdrawled second time 10000rupees the atm started counting payment and frequently the electricity gone and the atm machine turned off. ispend a lot time i n atm booth but the money was not withdrawled .this incident was doned on date feb9, 2019 at 3:33pm.i sawed that it was a matter of maximum 7-8days but when we complainted to sbi branch then they said we refund your payment in 2-3 days but days and days passed . when we again gone to sbi branch for the complaint matter . they said that this complaint is in process .we gone sbi branch many times atleast 25-30 times . i am totally fedupped with this situation . i have waited for two month and the sbi branch replied the same .the sbi branch adress is jamalpur, ludhaina. please solve this issue as soon as possible . you can also email me on [protected]@yahoo.com .