State Bank Of India [SBI] — pending charge to be released.

This is regarding the payment i did via. Phonepe by scanning qr code. Payment of 1500/- inr was done on 30th september, 2019. The recipient has not received the payment till date. I called phonepe customer service to confirm, there’s no issue from their end. Also the receivers bank confirm there was no amount credited for above mentioned date.

Upon calling the sbi customer service, i was asked to reach out to branch. I tried calling branch but there was no response!

I would humbly request you to please release/ refund the payment amount of 1500/- inr. As i see the amount is debited from my account and not reached the recipient.